Terms & Conditions
Chillblast is a British retailer of computer systems for the discerning enthusiast. We specialise in providing the very best products, both mainstream and niche, at prices that offer great value. Customer service is the mainstay of our company, and we always endeavour to meet your deadlines and provide excellent after-sales service.
Decision Logic Ltd trading as Chillblast is a company registered in England and Wales with company number 07450324. Our registered office is Unit 28 Upton Industrial Estate, Factory Road, Poole, BH16 5SL. General enquiries: firstname.lastname@example.org or 01202 068 333.
There is a great deal of misinformation concerning the security of buying products via a website. Studies have shown that there is no increased risk in purchasing online than in any other form of mail order. When you place an order with us all the details are sent to a remote secure server via an encrypted connection (128bit SSL) where they are also stored in an encrypted manner. When we collect and process your order the details are again transferred via an encrypted connection. You as a consumer are protected against all forms of fraud by the Consumer Credit Act of 1974.
Any personal information provided or to be gathered by Chillblast.com is controlled primarily by Decision Logic LTD, Unit 28 Upton Industrial Estate, Factory Road, Poole, BH16 5SL. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We use your email address only for the purpose of providing relevant order confirmation and status update emails, unless you choose to subscribe to our marketing emails. We will not sell, trade or rent your personal information to others.
The type of information we will collect about you includes;
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can request a copy of the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy.
Your Statutory Rights
By law, you have the right to withdraw from your purchase of an item within 14 calendar days of the item's delivery to you. To exercise your right of cancellation, you must give us written notice by hand, post, fax or email, giving details of the goods ordered and (where appropriate) their delivery, please head this notice "contract cancellation". Notification by phone is not sufficient. Please note this policy does have some limitations and does not apply to business customers.
Please note that you will be responsible for the cost and safety of returning the goods to us unless we delivered the item to you in error. The goods must be returned to the address shown on the invoice, and they must be in saleable as-new condition. You must take care to ensure the goods are not damaged in the meantime or in transit. For your protection, we recommend that you use an insured recorded-delivery service, or we can organise a collection using our courier for a £20 fee.
As soon as we receive notice of your cancellation of the order and its safe return, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge within 30 days - we cannot refund any priority, express build fee or postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.legislation.gov.uk/uksi/2000/2334/contents/made
Terms and Conditions of Sale
The following terms and conditions apply to all transactions on www.chillblast.com. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
IT IS ONLY WHEN WE HAVE DISPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT.
We have the right to refuse at our discretion to supply any goods ordered by you.
Description of Goods/ Warranty and Liability
Although we warrant that the Goods will at the time of delivery correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturers brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Goods are not sold on a trial basis.
If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.
On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order can only be shipped to an address registered with your card issuer. This is for your security as a cardholder as much as for ours. If the information held by your issuer is incorrect or out-of-date it is your responsibility to update this information. We accept no liability for delays or order cancellation due to this .
Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.
We offer an extended range of products which are obtained directly from our distributors and manufacturers. These products are subject to stock availability and delivery dates made by these parties' own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.
Unless otherwise agreed we may deliver by instalments and any delay, default or non-delivery in respect of any instalment shall not entitle the Customer to cancel the remainder of the Contract.
Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.
Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.
Where an incorrect address has been given to Chillblast.com with an order we reserve the right to charge for any extra carriage costs incurred.
Note: If you ordered several items to be delivered, we may send them to you in separate packages to give you the fastest service.
In the case of deliveries made by DPD, you may receive an estimate of delivery time on the day of delivery. Please remember that this is an estimate only, and sometimes the courier cannot adhere to this estimate for reasons out with their control. In these situations we will be happy to help where possible, however neither we or our courier will be liable for any compensation owing to late delivery.
Our couriers will require a signature upon delivery. If you choose to have your delivery delivered to a neighbour we cannot be held responsible for any potential losses, we therefore recommend receiving the delivery yourself.
IT IS STANDARD PRACTICE TO CHECK THE CONTENTS FOR PHYSICAL DAMAGE IMMEDIATELY AFTER YOU SIGN FOR THEM AND BY ACCEPTING OUR TERMS AND CONDITIONS YOU AGREE TO ONE OF THE FOLLOWING:
1) If the goods are obviously damaged before you sign for them (for example, box is badly crushed), you will sign for them as "damaged goods" or you will reject the delivery entirely. In this instance please contact us as soon as possible so we can provide assistance.
2) If there was no obvious damage upon delivery, but while inspecting the contents you discover something damaged, please contact us immediately so that we can help. If you do not contact us about damage quickly we may not be able to assist you, as our couriers require us to inform them of damage within 3 working days of delivery.
Time limitations for notification of delivery problems
Damaged in Transit
Should there be any damage to the delivered goods, it will be your responsibility to inform us immediately, but not later than within 3 working days. It is imperative that you take pictures as evidence of damage and do not dispose of any of the packaging, as this will be required to affect your claim against the carrier. We will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be sent to you.
It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers consignment note. If you suspect that there are items missing from the delivery, first check that the order has not been part shipped. Any shortages must be made known to us within 3 days of delivery.
It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not open the manufacturers packaging or use the item.
We will not accept liability for goods lost in transit unless we are notified within 3 working days from the expected delivery date. We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale.
New orders for individual components and/or peripherals are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant (please note this does not necessarily apply to components fitted as part of a repair). For PC and laptop systems, products (excluding those sold in our "Outlet" section, marked as "Outlet" in the product name) are supplied with a 5 year warranty at no charge, the first 2 years of which covers parts (please note laptop screens are covered for 12 months and laptop batteries are covered for 6 months - applies to all laptops purchased from 30/11/16) and labour and is operated on a collect and return basis (applies to UK addresses only), meaning we will arrange a courier collection at our cost and deliver the product back to you afterwards. The remaining 3 years covers labour costs only and operates on a return to base basis. Should you need to return your product during the last 3 years of the warranty we can organise a collection and return delivery by courier, the current cost for this service is £40. For desktop PCs, customers are able to purchase an extension to the collect and return part of the warranty during the initial purchase (via our "5 Year Warranty, 3 Years Collect & Return UK only" offer) or at any time before the first 2 years of the standard warranty has expired. This extends the collect and return portion of the warranty from 2 years to 3 years. The 3rd year again covers both parts and labour. In both cases, the customer is able to cancel the extended warranty cover within 14 days from the date of purchase. We do not offer an extended warranty service for our laptop products or our Outlet products. For PCs and laptops sold in our "Outlet" section, marked as "Outlet" in the product name, we provide a 2 year warranty, the first year covering collection, return and labour, the second year covering labour only. Customers can obtain further information from their local trading standards department. We also offer all customers an exclusive out-of-warranty upgrade or repair service with a single subsidised charge for collection/delivery/labour and discounted parts costs. This is done strictly on a pay as you go basis, so we never charge you for any extended warranty packages they may never need. We believe it to be the best warranty currently available and it comes as standard with all Chillblast PCs.
Monitors purchased from us are covered by the manufacturer's warranty - we have agreements with monitor manufacturers to provide a certain level of service (either collect and return or swap-out). If you experience a problem with your monitor please contact the manufacturer as this will be the quickest resolution.
In the event of hard disk failure or a software issue that necessitates a full software re-installation we are not liable for any loss of data, although we will try our best to recover data where possible.
In the very unlikely event of a full PC or laptop loss, either because of hardware failure which makes it uneconomical to repair the original hardware (within warranty), or because of a courier collection or delivery loss, we will replace the PC or laptop with equivalent hardware in terms of features and performance. We regret that we are unable to replace lost data or purchased software - we strongly recommend that a regular back-up to an external hard disk or an online cloud storage service is kept.
Any PC system returned to us under warranty which is found to have no fault, or the problem described is as a result of additional software installed since delivery, malware infection or virus infection, will be liable to a flat rate charge of £45 to fix the problem, plus £20 to cover our courier costs. In situations where the problem is caused by user damage, the replacement component(s) will be offered at a competitive price. Our technical support team may offer to take remote control of your computer to try to resolve a problem remotely - please note that in such situations we reserve the right to take a credit or debit card number for guarantee purposes; if our engineers then find that the problem is genuinely caused by the computer or product itself, no charge will be made as this will be covered by our warranty, however in any other situation there will be a flat rate charge of £45. All charges include VAT at 20%, unless otherwise stated.
Fitting End-Of-Life or Refurbished Parts:
If your PC is still covered by the labour portion of our warranty, we will still honour this cover if a 3rd party EOL (End-Of-Life) part is sent to us for fitting. We will not however be able to purchase this on your behalf because we simply do not have a supply chain in place for EOL or refurbished parts, only parts that exist on the current market and have not been declared EOL by the original manufacturer.
If there are any problems with a part sent in to us upon arrival, we will inform you straight away and give you the option of returning this to you (£6.50 shipping) for return to the supplier it was purchased from. We can supply an official note with the item confirming the fault to help aid your replacement or refund.
If you later experience another problem with your PC after we have fitted your 3rd party EOL part, we can arrange a collection to bring the PC back to us (this is still liable for transit charges), assess the fault and if the affected item is the 3rd party part we did not supply, we will again supply a note and send this back to you for replacement/refund from that supplier.
Cancellation of Orders (Returns Policy)
If you wish to cancel your order and return it for a full refund, you have up to a total of 14 calendar days to contact us after the final receipt of your order.
You must inform us in writing (email is sufficient) if you wish to cancel your order.
You must return the goods within 14 days of notifying us of the cancellation. We will reimburse you within 14 days of receipt of the goods using the same means of payment as you used when placing the order. We can organise a courier collection (from UK addresses) if you are unable to arrange return by other means, the cost of which will be deducted from the refund. The current cost of courier collection is £20. The refund will include the original delivery charge however if a special service was chosen, such as a Saturday delivery then you will be refunded the value of the standard delivery service. If an order was placed with our express build expedited service we will not refund the cost of this service.
You are liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods. For example, if it goes beyond the sort of handling that might reasonably be allowed in a shop. We will deduct this amount from the value of the refund.
We regret that we cannot accept cancellations of computer software if it is unsealed. Accessories and promotional items are part of the order and must be returned to ensure a full refund is given.
The above terms apply to consumer orders only. For business orders we reserve the right to charge a 25% restocking fee for cancelled or rejected orders.
If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement/repair of the product direct to you.
A restocking fee of up to 25% is charged on returns, which prove to be non-defective.
Opened software shall not be accepted for credit. If any discs are found to be faulty you may be asked to contact the manufacturer directly.
Dead on Arrival (DOA)
If the product fails within the manufacturer's DOA period, a replacement product will be offered to you.
Water Cooling is a very effective and high performance way to cool your PC, but there is an inherent risk involved with all water cooling products. Should you wish to use water cooling in your PC, Chillblast will not be held responsible for any damage done in the event of mis-installation or product failure. We recommend that all water cooling products be tested for no less than 24 hours outside your PC case to check for leaks before it is installed into the final system.
All Chillblast desktops are built to the highest standards using the finest components available, but we cannot guarantee compatibility with all software you wish to use, or all features of a given operating system due to the near infinite variety of customisable options available. Please note that in the case of our off-the-shelf systems we reserve the right to upgrade components to superior parts. We will never change stock components for an inferior product. As with most desktop PC systems, the use of sleep mode is not recommended as there is a chance your PC will not resume correctly. This and other hibernation features are used entirely at your own risk. On overclocked machines, sleep mode may be disabled. We are unable to provide extensive support for certain types of multimedia add in card such as TV cards and capture equipment. Use of remote controls and other features making use of hibernate and sleep are used entirely at your own risk.
Delivery of Systems and Maintaining your PC
While we do everything possible to make sure that your new computer system arrives in exactly the same perfect state as it leaves us in, occasionally items arrive damaged or items of an order go missing. For this reason we ask you to check the entire contents of your order as soon as possible after signing for it. In the event the courier fails to deliver a system on the scheduled date, we will in no way be responsible for any lack of earnings resulting from the delay.
Damaged items must be reported to us within 3 working days of receipt, otherwise we may not be able to assist you. In the event that your delivery is made at the weekend and you cannot contact us by phone, please send an email to email@example.com with your original order ID, or name and address, giving details and we will contact you on the following Monday.
You must keep the original box and packaging (including all foam or polystyrene inserts) for your computer tower, please!
Just like any other piece of electronics equipment, a computer system tends to attract dust. You MUST make an effort to periodically check for a build up of dust, as this can cause the system to overheat, and may cause premature failure of hardware components.
If your computer is returned to us and we find a large build up of dust or other dirt inside the tower, then we reserve the right to charge for the repair costs. For this reason we suggest keeping the area your computer tower is in clean and tidy, and if you are concerned about dust build up then we suggest taking your computer to a local computer store twice a year for a hardware inspection / clean.
Tobacco smoke leaves greasy deposits on hardware components and can cause premature component failure. Excessive build ups of grime due to smoke damage is not covered by your warranty and we reserve the right to charge for replacement components damaged in this manner.
PC systems warranty service
In the event that your Chillblast PC system is returned for warranty repair work, it is recommended that you have an up to date backup of your data and programs before arranging the return. Although we always try to resolve problems without formatting hard disks and reinstalling Windows, occasionally this is unavoidable and in such situations we are not liable for any loss of data or programs.
Issue of Advance RMA Replacements
If we diagnose a fault which relates to a component that can easily be replaced by you (e.g. memory/RAM, graphics cards, DVD drives etc.) we will offer to issue an advance RMA replacement. This means we will send a replacement component for you to fit before you send your faulty component back to us. If you agree to an 'advance RMA replacement' we will take a credit/debit card number which will be used to pre-authorise (but not actually charge) the cost of the replacement item. If you do not return the faulty item(s) within 7 days of receiving the replacement, we will charge your credit/debit card for the amount which was pre-authorised during the original request for the advance RMA replacement. If you then return the faulty item(s) at a later date, we will refund this charge minus a 5% card transaction fee and £10 administration fee. If your circumstances make it impossible to return the item within this period, you must phone within 7 days to inform us of any expected delay. Please note that it is your responsibility to ensure that items returned are suitably packaged to avoid any damage during transit; we will check all items received for user damage and shipping damage before cancelling your credit/debit card pre-authorisation amount. If an item is found to have user damage, or is found to have been damaged during transit as a result of poor packaging, we reserve the right to charge your credit/debit card for the full amount which was pre-authorised.
Assuming all faulty items are returned to us within 7 days of receiving the replacement, we will cancel your credit/debit card pre-authorisation within 5 days of receipt. If you returned the faulty item by Royal Mail, please let us know the postage cost and we will be happy to provide a full refund for this – postage costs will be checked against the postmark on the package that we receive from you and a refund will be issued to the card on your original order (if still valid) or alternatively by PayPal or Bank Transfer.
If you do not wish to take advantage of our advance RMA replacement offer, we will issue a returns number and you may return the faulty item to us in your own time. Once the faulty item has been received and checked for any user damage or shipping damage as a result of poor packaging, we will send you a replacement as soon as we can, stock permitting. Again we are happy to refund your postage cost, or for larger / expensive items we will arrange a courier collection.
Waste Electrical and Electronic Equipment (WEEE)
The products we sell may contain substances that can be hazardous to the environment if not disposed of properly. Electrical and electronic equipment should never be disposed of with general household waste but must be separately collected for their proper treatment and recovery.
The crossed-out bin symbol, placed on the product, reminds you of the need to dispose of the product correctly at the end of its life. In this way you will assist in the recovery, recycling and reuse of many of the materials used in this product.
At the end of the life of your computer system you may return it to us for proper treatment and disposal. When buying a new computer system from us you also have the possibility to return another end of life computer system for proper disposal. Please either return your old computer to our address (Unit 28 Upton Industrial Estate, Factory Road, Poole, BH16 5SL), or please call us to arrange a collection by courier.
If for any reason you are issued with a refund, please note the following:
All refunds will be issued to the same payment method as on the original order. A refund will usually reach your credit card account within 4 working days, please allow up to 10 working days for it to be credited. If the goods are found not to be faulty or they have been damaged by misuse, they will be returned to you and no refund will be issued. The relevant manufacturer will process all offers of "Money Back" guarantees and you should contact them directly to arrange return and refund.
Except as may be implied by law and except in the case of death or personal injury where the Customer is dealing as a consumer, in the event of any breach of these Terms and Conditions by us the remedies to you shall be limited to damages which shall in no circumstances exceed the price of the Goods and we shall under no circumstances be liable for any indirect, incidental or consequential damages.
We will not be under any liability whatsoever in the event that we are prevented or delayed from supplying or making delivery of any Goods by any reason or cause beyond our control.
Our failure to insist upon strict performance of any provision of these Terms and Conditions shall not be deemed to be a waiver of our rights or remedies in respect of any present or future default of the Customer in performance or compliance with any of these Terms and Conditions.
In the event that any or any part of these Terms and Conditions shall be determined invalid, unlawful or unenforceable to any extent such term, condition or provision shall be severed from the remaining Terms and Conditions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
These Terms and Condition shall be construed in accordance with English Law.
Modern Day Slavery Statement
Chillblast continually works to prevent slavery and human trafficking from taking place in our manufacturing supply chains and operations, in line with the United Kingdom Modern Slavery Act.
If you are ordering from outside the UK, please contact your credit card issuing bank and ask them to release address verification information to Chillblast.com. Without this verification, we will be unable to process your order.
Chillblast.com cannot issue credit for International packages which are refused or abandoned.
The products we sell are designed to work with UK specifications only. You should check to see if the products we sell will work with your local area's electronics specification. If they are not compatible we are unable to offer cancellation or refund.
You will be the importer of record and will be responsible for all levies, duties, import fees, taxes, and other charges. Chillblast.com strongly suggests that you check with your local government agency to determine the extent of such charges prior to purchase. Chillblast.com cannot issue credit in cases where packages are not delivered due to non-payment of fees. Please note that for customers placing orders from outside the EU, import duty may be applicable. This is to be paid by the customer. If delivery is refused and the system returned to us, the delivery charge is non refundable and we retain the right to charge for return shipment.
Chillblast.com cannot ship to PO Boxes, and we cannot ship to mail forwarding services. Please be informed that your designated shipping to address must reflect the address of the ultimate end-user. Chillblast.com will not process any order which specifies an address of a freight forwarder, warehouse, distribution centre, airport or hotel.
International system orders
If you order a computer system as an international customer the collect and return warranty offered does not apply. Support for the same period of time will be provided, but on a 'return to base' basis. In the event of system failure you are therefore responsible for arranging carriage of the system back to ourselves and for its collection once the repair is complete.
Chillblast.com is owned by Decision Logic Limited. All original content and compilations thereof are the copyright of Decision Logic LTD and may not be used in whole or part without express written consent of the publisher. Decision Logic LTD is not responsible for the content of this site or any programs available from it, or any damage incurred due to downloads from servers belonging to Decision Logic LTD.
The statements and opinions in the material contained within Chillblast.com and publications and material which may be accessed from Chillblast.com are those of the individual contributors or advertisers, as indicated. Decision Logic LTD has used reasonable care and skill in compiling the content of this site. However, no warranty is made as to the accuracy or completeness of any information on this site and Decision Logic LTD accepts no responsibility or liability for any inaccuracy or errors and omissions, or for any damage or injury to persons or property arising out of the accessing or use of any files, software and other materials, instructions, methods or ideas contained on this site or in the material accessed from it.
Any third party sites which may be accessed through this site are the sole responsibility of the third party who is posting the site. Decision Logic LTD makes no warranty as to the accuracy of any information on third party sites and accepts no liability for any errors and omissions or for any damage or injury to persons or property arising out of the use or operation of any materials, instructions, methods or ideas contained on such sites.
All downloadable software and files are distributed on an "as is" basis without warranties of any kind, express or implied. Downloading and/or using the software and files is at the user's sole risk.
All prices exclude VAT unless stated otherwise. All Web orders are subject to availability and to the Terms and Conditions of Decision Logic LTD.
All Sums Retention of Title
Until you pay all debts:
All equipment supplied by us remains our property
1) You must store it so that it is clearly identifiable as our property;
2) You must insure it (against the risks for which a prudent owner would insure it) and hold the policy on trust for us;
3) Title to the goods will not pass until all sums due under any contracts have been paid. You are obligated to keep all sale proceeds of the goods in a separate fiduciary account until payment for the said goods has been made in full
4) Despite our all sums retention of title clause, we have the right to take legal proceedings to recover the price of equipment supplied should you not pay us by the due date.
5) You are not our agent You have no authority to make any contract on our behalf or in our name
Unless: (A) We revoke that right (by informing you in writing), or (B) you become insolvent
You must inform us (in writing) immediately if you become insolvent. If your right to use and sell the equipment ends you must allow us to remove the equipment. We have your permission to enter any premises where the equipment may be stored at anytime, to inspect it and after your right to use and sell it has ended, to remove it, using reasonable force if necessary.
For your protection we use secure sockets to protect your payment details and use a secure third party payment processor (SagePay, Amazon, PayPal, Hitachi PayByFinance and V12 Retail Finance).
We endeavour to reply to any complaints within a 5 day period. Please send any complaints in writing to Chillblast.com marked "Complaints Department" and mailed to our registered address:
Unit 28 Upton Industrial Estate
or by email to firstname.lastname@example.org
The contents design and coding of this website are copyright.