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THE UK’S MOST AWARDED PC MANUFACTURER

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Delivery

What happens after I've placed an order?
Once you place an order with us you'll receive an email confirmation listing all your items ordered. You should keep this email for future reference as it also acts as your invoice. We then start to process your order; the order is transmitted to our paperless production facility, built, checked for quality, handed to our installation engineers who then proceed with setup of any software you've ordered, then run through our burn-in and stability tests, checked once more for quality and finally it's handed to our dispatch department who will pack the order and book it in for delivery. As we are currently experiencing a very high demand, orders for custom built desktop and laptop PCs may take 3 - 4 weeks to be dispatched. At the end of the process we'll email you to let you know the order is complete and is being shipped by our courier.
 

Can I collect my order instead of having it delivered?
Unfortunately, we are no longer able to offer collection or drop-off for our nearby customers. However, we still offer free next-day delivery with all orders within UK mainland addresses.
 

What delivery options are available?
Standard weekday deliveries to UK mainland addresses are free of charge but we also offer timed and weekend delivery services as below (all prices include VAT);

  • Standard weekday delivery - free of charge
  • Pre-12:00 weekday delivery - £14.99
  • Pre-10:00 weekday delivery - £24.99
  • Saturday delivery - free of charge
  • Sunday delivery - free of charge


For addresses in the Scottish Highlands & Islands the price is £5.99 for a standard weekday delivery. Unfortunately we can't offer timed or Saturday / Sunday delivery services outside of the UK mainland. Currently we are unable to deliver to the Republic of Ireland.

The majority of orders are sent by DPD courier (www.dpd.co.uk) who provide a fully trackable service. For orders being sent to UK mainland addresses you'll also benefit from DPD's Predict service - assuming you provide us with a valid email address and mobile phone number you'll receive email and SMS notifications from DPD in the morning before delivery with a predicted one hour delivery slot. If this slot turns out to be inconvenient you can re-arrange the delivery for another day, just by replying to the email or text message.
 

What warranty options are available?
All Chillblast systems make use of the MendIT warranty offering 3 years full cover, either on-site for mainland UK addresses or collect and return if highlands and islands. There is a further 2 year period of return to base warranty, where customer would pay for collection/delivery/parts, but labour is covered, this way the total warranty period is 5 years. For laptops the warranty is 3 years collect and return, UK only.

What happens after I've placed an order?
Once you place an order with us you'll receive an email confirmation listing all your items ordered. You should keep this email for future reference as it also acts as your invoice. We then start to process your order; the order is transmitted to our paperless production facility, built, checked for quality, handed to our installation engineers who then proceed with setup of any software you've ordered, then run through our burn-in and stability tests, checked once more for quality and finally it's handed to our dispatch department who will pack the order and book it in for delivery. As we are currently experiencing a very high demand, orders for custom built desktop and laptop PCs may take 3 - 4 weeks to be dispatched. At the end of the process we'll email you to let you know the order is complete and is being shipped by our courier.

 

Can I collect my order instead of having it delivered?
Unfortunately, we are no longer able to offer collection or drop-off for our nearby customers. However, we still offer free next-day delivery with all orders within UK mainland addresses.

 

What delivery options are available?
Standard weekday deliveries to UK mainland addresses are free of charge but we also offer timed and weekend delivery services as below (all prices include VAT);

  • Standard weekday delivery - free of charge
  • Pre-12:00 weekday delivery - £14.99
  • Pre-10:00 weekday delivery - £24.99
  • Saturday delivery - free of charge
  • Sunday delivery - free of charge


For addresses in the Scottish Highlands & Islands the price is £5.99 for a standard weekday delivery. Unfortunately we can't offer timed or Saturday / Sunday delivery services outside of the UK mainland. Currently we are unable to deliver to the Republic of Ireland.

The majority of orders are sent by DPD courier (www.dpd.co.uk) who provide a fully trackable service. For orders being sent to UK mainland addresses you'll also benefit from DPD's Predict service - assuming you provide us with a valid email address and mobile phone number you'll receive email and SMS notifications from DPD in the morning before delivery with a predicted one hour delivery slot. If this slot turns out to be inconvenient you can re-arrange the delivery for another day, just by replying to the email or text message.
 

What warranty options are available?
All Chillblast systems make use of the MendIT warranty offering 3 years full cover, either on-site for mainland UK addresses or collect and return if highlands and islands. There is a further 2 year period of return to base warranty, where customer would pay for collection/delivery/parts, but labour is covered, this way the total warranty period is 5 years. For laptops the warranty is 3 years collect and return, UK only.