Chillblast - Delivery

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Rated ‘Excellent’ by our customers! Based on 0 reviews

UK’s Most Awarded PC Manufacturer

As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record ten times. We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.

But doesn’t mean competition wasn’t intense. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan. In the most recent round of awards (2018), Chillblast took first place with an astounding 97% customer satisfaction rating.

The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. That’s because Chillblast only employs PC experts – even for customer service positions.

When you call in, you’ll rarely have to wait before speaking to a representative. And we also check our email regularly in order to offer prompt call-backs. The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations.

Rated ‘Excellent’ by our customers! Based on 0 reviews

5 Year Warranty (Terms & Conditions Apply)

Given the fact that we manufacturer some of the best gaming desktops currently available, it should come as no surprise that we’re willing to stand beside our craftsmanship. Chillblast’s industry-leading warranty offers two phases of protection.

Our standard warranty begins with a two-year collect-and-return package, during which time we offer local-rate telephone support and unlimited repairs. We’ll both collect and return your custom pc at no charge. This applies to all models – whether you purchased a cheap gaming desktop or an ultra-high-spec custom built PC.

But we don’t stop there. Chillblast also offers an additional three years of warranty coverage after your collect-and-return package expires. During those three years, we’ll continue to provide labour-only support.

We believe this is one of the best warranties available from any custom PC builder in the UK. And if you’re looking for additional peace of mind, we also offer a 3 Year Gold Collect-and-Return Warranty as a potential add-on for desktop PCs specifically.

Buy a gaming desktop or custom build PC from Chillblast, and the benefits continue long after that initial five-year period. Even out of warranty, Chillblast is delighted to offer customers exclusive upgrades and repair services with discounted parts and subsidised collection, delivery and labour charges.

The full terms and conditions of our warranty can be found here.

What happens after I've placed an order?

Once you place an order with us you'll receive an email confirmation listing all your items ordered. You should keep this email for future reference as it also acts as your invoice. We then start to process your order; the order is transmitted to our paperless production facility, built, checked for quality, handed to our installation engineers who then proceed with setup of any software you've ordered, then run through our burn-in and stability tests, checked once more for quality and finally it's handed to our dispatch department who will pack the order and book it in for delivery. As we are currently experiencing a very high demand, orders for custom built desktop and laptop PCs may take 1 - 2 weeks to be dispatched, although if you do need your new PC quickly we also offer a 4 working day 'express build' option. At the end of the process we'll email you to let you know the order is complete and is being shipped by our courier.

Can I collect my order instead of having it delivered?

Unfortunately, we are no longer able to offer collection or drop-off for our nearby customers. However, we still offer free next-day delivery with all orders within UK mainland addresses.

What delivery options are available?

Standard weekday deliveries to UK mainland addresses are free of charge but we also offer timed and weekend delivery services as below (all prices include VAT);

Standard weekday delivery - free of charge
Pre-12:00 weekday delivery - £14.99
Pre-10:00 weekday delivery - £24.99
Saturday delivery - £14.99
Sunday delivery - £14.99

For addresses in the Scottish Highlands & Islands the price is £5.99 for a standard weekday delivery and for addresses in Jersey and Guernsey, the price is £15.00. Unfortunately we can't offer timed or Saturday / Sunday delivery services outside of the UK mainland. Currently we are unable to deliver to the Republic of Ireland.

The majority of orders are sent by DPD courier (www.dpd.co.uk) who provide a fully trackable service. For orders being sent to UK mainland addresses you'll also benefit from DPD's Predict service - assuming you provide us with a valid email address and mobile phone number you'll receive email and SMS notifications from DPD in the morning before delivery with a predicted one hour delivery slot. If this slot turns out to be inconvenient you can re-arrange the delivery for another day, just by replying to the email or text message.

What warranty options are available?

All Chillblast systems make use of the MendIT warranty offering 3 years full cover, either on-site for mainland UK addresses or collect and return if highlands and islands. There is a further 2 year period of return to base warranty, where customer would pay for collection/delivery/parts, but labour is covered, this way the total warranty period is 5 years. For laptops the warranty is 3 years collect and return, UK only.