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Rated ‘Excellent’ by our customers! Based on 0 reviews
UK’s Most Awarded PC Manufacturer

As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record ten times. We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.

But doesn’t mean competition wasn’t intense. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan. In the most recent round of awards (2018), Chillblast took first place with an astounding 97% customer satisfaction rating.

The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. That’s because Chillblast only employs PC experts – even for customer service positions.

When you call in, you’ll rarely have to wait before speaking to a representative. And we also check our email regularly in order to offer prompt call-backs. The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations.

Rated ‘Excellent’ by our customers! Based on 0 reviews
5 Year Warranty (Terms & Conditions Apply)

Given the fact that we manufacturer some of the best gaming desktops currently available, it should come as no surprise that we’re willing to stand beside our craftsmanship. Chillblast’s industry-leading warranty offers two phases of protection.

Our standard warranty begins with a two-year collect-and-return package, during which time we offer local-rate telephone support and unlimited repairs. We’ll both collect and return your custom pc at no charge. This applies to all models – whether you purchased a cheap gaming desktop or an ultra-high-spec custom built PC.

But we don’t stop there. Chillblast also offers an additional three years of warranty coverage after your collect-and-return package expires. During those three years, we’ll continue to provide labour-only support.

We believe this is one of the best warranties available from any custom PC builder in the UK. And if you’re looking for additional peace of mind, we also offer a 3 Year Gold Collect-and-Return Warranty as a potential add-on for desktop PCs specifically.

Buy a gaming desktop or custom build PC from Chillblast, and the benefits continue long after that initial five-year period. Even out of warranty, Chillblast is delighted to offer customers exclusive upgrades and repair services with discounted parts and subsidised collection, delivery and labour charges.

The full terms and conditions of our warranty can be found here.

Who we are 

Chillblast is a UK computer manufacturer based in the North of England. Starting out as a specialist importer of niche overclocking products, we have evolved into one of the most highly respected and decorated desktop PC builders in the world. We are exceptionally proud of not only our awards but the service that we provide daily to customers. Whether you are on the hunt for a new home office desktop or a super-powered gaming rig, our specialised team are here to help.

Why Chillblast is different 

Many retailers outsource their PC building to other firms rather than build and test them in-house. This can lead to a number of complications including limited stability testing, inadequate attention to detail and careless construction. When you buy a system from Chillblast your computer will be built by one of our own highly qualified system engineers, all of whom have years of experience at the highest levels of PC construction.

It will be given peerless testing and have to pass our stringent quality control testing, and it will be optimised and set up by one of our highly trained software team. Chillblast has repeatedly been commended for its exceptional warranty terms and high levels of customer support. Chillblast is considered the premier PC specialist in the UK. These are available to all customers regardless of the type of PC system ordered.

There is nothing more frustrating than ordering a PC only for it to not work properly, or require troubleshooting within the first few days. We take every possible measure to minimise the chances of such an occurrence. Before we certify a system as ready to ship, we run extremely stressful tests on it until we're completely satisfied it's 100% stable. Only if every test passes do we allow it to be shipped. Hard drives, video cards, memory, CPU and motherboard functionality is all exhaustively tested.

Chillblast is an Intel Platinum Member and a Microsoft Silver OEM Partner putting us at the forefront of UK computer manufacturers. Whether you are buying as a business or an individual you can purchase in confidence that Chillblast is fully accredited by the largest corporations in our industry.

Our standard warranty features a 2 year collect-and-return package with lifetime local rate telephone support and unlimited repairs during that period. It also includes both the collection and return of your system to you. In addition to this we also offer labour-only support for an additional 3 years after the expiry of your collection and return package. We believe it to be the best warranty currently available and it comes as standard with all Chillblast PCs. For those looking for extra peace of mind, we also offer a 3 year Gold Collect and Return Warranty for £99 excluding VAT. Out of warranty, we are proud to provide customers an exclusive upgrade or repair service with subsidised collection/delivery/labour charges and discounted part costs. 

The UK's most awarded system builder

We are proud to say that Chillblast has won every major award currently available in the UK computer press, including hundreds of individual product recommendations in the most respected IT resources. PC Pro, PC Gamer and PC Advisor are just three examples of magazines who have consistently awarded Chillblast their respective top accolades, and, most recently, voted us "Best PC Manufacturer" in the PC Pro Excellence awards 2022. Alongside this, we were also named "Best Gaming Retailer of the Year" at the PCR Awards 2022, and were featured on popular social channels like Gaming Bible.

Chillblast’s reputation as a leading manufacturer of gaming desktops goes well beyond our many accolades and awards. We also have an exceptional 9.4 out of 10 rating on Trustpilot.

Trustpilot is an online review community that helps to build trust between consumers and businesses. This is the largest and fastest-growing review platform of its kind in Europe, and it gives consumers the chance to share their online shopping experiences in full transparency. In other words, the reviews you read on Trustpilot are real and unabridged. The fact that we’ve maintained such a consistently high score on Trustpilot underscores the fact that Chillblast provides some of the best gaming computers in the UK. And it drives home our commitment to unwavering customer satisfaction.

Just have a look at some of the sentiments our customers have shared on Trustpilot:
• ‘Chillblast go the extra mile - and further!’
• ‘Trustworthy and Dependable’
• ‘Absolutely Brilliant - superb help and assistance every step of the way’

Whether you’re looking for the best gaming desktop on the market, a student computer or a high-spec business system, you’ll find everything you need at Chillblast. Not only that - you’ll also enjoy one of the best customer experiences currently available in the UK.

Your PC's Journey

The Chillblast community

Chillblast is lucky enough to work with a number of high profile gaming communities. Providing super star gamers The Yogscast with their PCs as well as collaborating with the Hive Minecraft community, esports megastars Fnatic and gaming clothing firm GameTee, we are proud to support such creative and talented teams of people. Attending events such as Multiplay’s Insomnia and The Gadget Show we have worked with game developers Jagex, Born Ready, Codemasters, Splash Damage, Hello Games and Rebellion and we are always excited to show off what our systems are capable of. Our ever-growing Facebook and Twitter communities are constantly busy and we are always happy to talk about the latest games and tech as well as our recommendations on systems.

ISO 9001:2015 certified

Chillblast is a 9001:2015 certified company which means it adheres to a strict quality management system, ensuring Chillblast products are consistent, reproducible and reliable. The ISO (International Organisation for Standardisation) is an independent, non-governmental, international organisation that develops standards to ensure the quality, safety, and efficiency of products, services, and systems.

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We really hope we can help you with your new PC system!