- Sales Support

Rated ‘Excellent’ by our customers! Based on 4023 reviews

UK’s Most Awarded PC Manufacturer

As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record six times. We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.

But doesn’t mean competition wasn’t intense. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan. In the most recent round of awards (2015), Chillblast took first place with an astounding 97% customer satisfaction rating.

The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. That’s because Chillblast only employs PC experts – even for customer service positions.

When you call in, you’ll rarely have to wait before speaking to a representative. And we also check our email regularly in order to offer prompt call-backs. The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations.

Rated ‘Excellent’ by our customers! Based on 4023 reviews

5 Year Warranty (Terms & Conditions Apply)

Given the fact that we manufacturer some of the best gaming desktops currently available, it should come as no surprise that we’re willing to stand beside our craftsmanship. Chillblast’s industry-leading warranty offers two phases of protection.

Our standard warranty begins with a two-year collect-and-return package, during which time we offer local-rate telephone support and unlimited repairs. We’ll both collect and return your custom pc at no charge. This applies to all models – whether you purchased a cheap gaming desktop or an ultra-high-spec custom built PC.

But we don’t stop there. Chillblast also offers an additional three years of warranty coverage after your collect-and-return package expires. During those three years, we’ll continue to provide labour-only support.

We believe this is one of the best warranties available from any custom PC builder in the UK. And if you’re looking for additional peace of mind, we also offer a 3 Year Gold Collect-and-Return Warranty as a potential add-on for desktop PCs specifically.

Buy a gaming desktop or custom build PC from Chillblast, and the benefits continue long after that initial five-year period. Even out of warranty, Chillblast is delighted to offer customers exclusive upgrades and repair services with discounted parts and subsidised collection, delivery and labour charges.

The full terms and conditions of our warranty can be found here.

Privacy statement

1. WHAT DO WE DO WITH YOUR INFORMATION?

The company [Decision Logic Ltd trading as Chillblast] will be what’s known as the “Controller” of the personal data you provide to us.

The Data controller will take all reasonable precautions to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

Place: The data is processed at our registered address, at our UK Data centre and in other places where data processors or co-controllers are located.

Retention: Data is kept for the minimum time necessary to provide the services requested or processes outlined in this policy or as required by Law.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. See further below for a list of payment processors and shipping companies we use to fulfil orders.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. We use Google Analytics to provide website traffic statistics - you can prevent your data from being used by Google Analytics (see Privacy Policy) by using the Google Analytics Opt-out tool, available from https://tools.google.com/dlpage/gaoptout.

Email marketing: Only with your explicit permission will we send you marketing emails. You can un-subscribe from this service at any time by using the link in the bottom of any of the emails you receive, or by contacting us at sales@chillblast.com.

2. CONSENT

Before providing us with the necessary personal data to process an order, we will ask for your explicit consent. The data we require to process an order is your email address, full name, postal address and phone number. After consent has been given we will use your email address for the purpose of providing email updates for your shopping basket or order status, and we'll use your email address and/or phone number for any other queries we may have regarding your order.

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, on your account page by using our contact us form or by contacting us at sales@chillblast.com.

3. DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

4. PAYMENTS

During checkout we will provide your personal data to a 3rd party payment processor for processing the payment and for fraud prevention. The following is a list of our payment processors and links to their privacy policies;

Sagepay (credit cards and debit cards)
Place of processing: EEA and US
Privacy Policy
Data: Card details, Full Name, Billing Address, Shipping Address, Email Address, Phone Number

Amazon Payments (credit cards and debit cards)
Place of processing: US
Privacy Policy
Data: Card details, Full Name, Address, Email Address, Phone Number

PayPal
Place of processing: US
Privacy Policy
Data: Card details, Full Name, Address, Email Address, Phone Number

V12 Retail Finance
Place of processing: UK
Privacy Policy
Data: Email, Full name, Address, Previous Addresses, Telephone, Employment Details, Credit card details, Bank details, Credit History, Insurance details, dependants

Hitachi Consumer Finance
Place of processing: EEA and US
Privacy Policy
Data: Email, Full name, Address, Previous Addresses, Telephone, Employment Details, Credit card details, Bank details, Credit History, Insurance details, dependants

In connection with the processing of any of the above payments, we do not retain any financial information such as credit card numbers.

5. FULFILLMENT

To complete a sale of physical goods we must use a shipping company to deliver to the address you provide. We are therefore required to provide your personal data to the shipping company. A list of our current shipping providers is below;

DPD Limited
Place of processing: EEA
Privacy Policy
Data: Full Name, Address, Email Address, Phone Number

Royal Mail
Place of processing: UK
Privacy Policy
Data: Full Name, Address

5. THIRD-PARTY SERVICES

Links

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

6. SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

All the personal data we process is processed by our staff in the EU however for the purposes of IT hosting and maintenance this information is located on servers within the EU on a secure server behind a firewall. No 3rd parties have access to your personal data unless the law allows them to do so.

We have a Data Protection regime in place to oversee the effective and secure processing of your personal data.

Here is a list of cookies that we use. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

xid - unique token, sessional.

recent_login - stores your username to auto-complete the sign-in form next time you visit the store. Persistent for 3 days by default.

viewedResources - holds a list of cached CSS files, this is used to make store’s pages loading faster. Persistent for 1 hour.

rv - holds a list of products you recently viewed in the store. Does not expire.

xc_np_product_#### - holds product identifiers, used to navigate within store’s catalog. Persistent for 30 minutes.

7. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

8. QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information please email us at sales@chillblast.com.