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Rated ‘Excellent’ by our customers! Based on 3718 reviews
UK’s Most Awarded PC Manufacturer

As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record six times. We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.

But doesn’t mean competition wasn’t intense. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan. In the most recent round of awards (2015), Chillblast took first place with an astounding 97% customer satisfaction rating.

The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. That’s because Chillblast only employs PC experts – even for customer service positions.

When you call in, you’ll rarely have to wait before speaking to a representative. And we also check our email regularly in order to offer prompt call-backs. The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations.

Rated ‘Excellent’ by our customers! Based on 3718 reviews
5 Year Warranty (Terms & Conditions Apply)

Given the fact that we manufacturer some of the best gaming desktops currently available, it should come as no surprise that we’re willing to stand beside our craftsmanship. Chillblast’s industry-leading warranty offers two phases of protection.

Our standard warranty begins with a two-year collect-and-return package, during which time we offer local-rate telephone support and unlimited repairs. We’ll both collect and return your custom pc at no charge. This applies to all models – whether you purchased a cheap gaming desktop or an ultra-high-spec custom built PC.

But we don’t stop there. Chillblast also offers an additional three years of warranty coverage after your collect-and-return package expires. During those three years, we’ll continue to provide labour-only support.

We believe this is one of the best warranties available from any custom PC builder in the UK. And if you’re looking for additional peace of mind, we also offer a 3 Year Gold Collect-and-Return Warranty as a potential add-on.

Buy a gaming desktop or custom build PC from Chillblast, and the benefits continue long after that initial five-year period. Even out of warranty, Chillblast is delighted to offer customers exclusive upgrades and repair services with discounted parts and subsidised collection, delivery and labour charges.

Windows 10 Feature Update Upgrade Problems

18/06/2018

Here at Chillblast we’re always looking to improve our customer’s experience in any way we can. Since the release of Windows Feature Update 1709 (Fall Creators Update) and now with the 1803 (April Creators Update) we have been working hard to find solutions for the small percentage of our customers who have had various upgrade bugs which have prevented them from successfully upgrading.

As of today, we’re proud to share with you all a solution we have developed, which we believe can fix a number of these bugs.

In our testing we have confirmed it will solve at least two commonly reported errors and our solution has been 100% successful for those issues, however early reports from our beta testers have shown it to solve more issues than we previously though.

We currently refer to the two confirmed bugs as the ‘Password Incorrect Error’ and the ‘Desktop is unavailable’ error. The two are directly related and appear to stem from a common cause. You can see examples of what you experience as a user, and the associated error codes Microsoft assign.

IMG_20180619_080317.jpg

From this error, turn off the PC and start it up again and it will revert to the previous version.

pw-incorrect.jpg

From this error just click restart in the bottom right and it will revert back to the previous version.

This is the error you’ll see in the update history.

You can download our fix from here:

https://drive.google.com/open?id=1eceL0Ms6zDzeOjuqlw7UynZsw_2Y5vAk

Once downloaded, open the Zip file and extract the "Chillblast v1803 Fix.exe" file from inside.

Double Click on the "Chillblast v1803 Fix.exe" file and it will ask for Administrator permissions, so say Yes.

Wait for the process to complete and report that it was successful.

Finally click the button to open the Microsoft Website. Click on Update Now from the Microsoft Website and run the file that downloads.

Once that process completes you should have an up to date version of Windows v1803.

All feedback is greatly appreciated and if you have any queries or issues with the tool, please let us know by contacting support@chillblast.com.

 

Notes:

Because of the nature of this solution there is a chance some anti-virus software may flag it as 'potentially malicious'. This is commonly referred to as a 'false positive'. It happens because we are requesting System Admin Rights and Removing a file from the Windows folder, which is required in order to fix the upgrade process. This can easily be seen by anti-virus software as potentially malicious behaviour, however in this scenario we are removing the file with good cause. If this happens, you may need to either Allow our fix to run or mark it as 'Safe' or you may need to Temporarily Disable your Anti-Virus software in order to run the fix.