CREATE PROFILE
Personal info

  • *
  • *
  • *
This form allows you to create a profile which is necessary to place orders. Do not forget that this information is essential to use our services correctly. All information you provide to us will be kept confidential. We will never sell, exchange or market it in any way.
Rated ‘Excellent’ by our customers! Based on 0 reviews
UK’s Most Awarded PC Manufacturer

As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record ten times. We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.

But doesn’t mean competition wasn’t intense. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan. In the most recent round of awards (2018), Chillblast took first place with an astounding 97% customer satisfaction rating.

The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. That’s because Chillblast only employs PC experts – even for customer service positions.

When you call in, you’ll rarely have to wait before speaking to a representative. And we also check our email regularly in order to offer prompt call-backs. The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations.

Rated ‘Excellent’ by our customers! Based on 0 reviews
5 Year Warranty (Terms & Conditions Apply)

Given the fact that we manufacturer some of the best gaming desktops currently available, it should come as no surprise that we’re willing to stand beside our craftsmanship. Chillblast’s industry-leading warranty offers two phases of protection.

Our standard warranty begins with a two-year collect-and-return package, during which time we offer local-rate telephone support and unlimited repairs. We’ll both collect and return your custom pc at no charge. This applies to all models – whether you purchased a cheap gaming desktop or an ultra-high-spec custom built PC.

But we don’t stop there. Chillblast also offers an additional three years of warranty coverage after your collect-and-return package expires. During those three years, we’ll continue to provide labour-only support.

We believe this is one of the best warranties available from any custom PC builder in the UK. And if you’re looking for additional peace of mind, we also offer a 3 Year Gold Collect-and-Return Warranty as a potential add-on for desktop PCs specifically.

Buy a gaming desktop or custom build PC from Chillblast, and the benefits continue long after that initial five-year period. Even out of warranty, Chillblast is delighted to offer customers exclusive upgrades and repair services with discounted parts and subsidised collection, delivery and labour charges.

The full terms and conditions of our warranty can be found here.

Treating Customers Fairly (TCF)

TCF is at the core of our business. We aim to ensure that:
•    Consumers can be confident they are dealing with a company where the fair treatment of customers is central to its culture.
•    The products and services that we sell are designed to meet the needs of identified consumer groups and are targeted accordingly.
•    Consumers are provided with clear information and are kept appropriately informed before, during and after the point of sale.
•    Where consumers receive advice, the advice is suitable and takes account of their circumstances.
•    Consumers are provided with products that perform as we have led them to expect, and the associated service is of an acceptable standard and as they have been led to expect.
•    Consumers do not face unreasonable post-sale barriers to submitting a claim or making a complaint.

At Chillblast we pride ourselves on our open and honest sales approach and our first-class customer service, ensuring customers are treated fairly. These words reflect the culture that is central to our business. We know to achieve this we must:
•    Invest in the training and development of our staff to ensure they are competent and focused on the importance of treating every customer fairly.
•    Ensure that any advice given is in the customers’ best interests.
•    Continually assess the services and products we provide to ensure we can meet changing requirements.
•    Empower our staff to ensure any concerns raised by a customer are immediately addressed.

We constantly monitor our ability to achieve these standards through regular assessments of individual performance, benchmarking performance against quality standards and internal audits.

Vulnerable Customer Policy

The purpose of this policy is to ensure that Chillblast is treating vulnerable customers fairly.


For the purposes of this policy vulnerable customers are customers and prospective customers whose ability or circumstances require us to take extra precautions in the way that we sell and provide our services to ensure that they are not disadvantaged in any way.


Our staff are trained to identify vulnerable customers so we can take extra steps to assist outside of our standard procedures. However, it is not always possible to recognise these characteristics. Therefore, if you believe you may fit the criteria for a vulnerable customer, please read this policy and notify us immediately of your needs.


As soon we think we may be engaging with a vulnerable customer, whether this is through our identification or you are approaching us, we will:
•    Provide additional opportunities for you to ask questions about the information we have provided
•    Continuously seek confirmation that you have understood the information that has been provided
•    Ask if there is anybody with you who is able to assist. If not, and we believe this will be beneficial, we will make arrangements to continue with the subject matter at another time
•    Offer you the opportunity to complete the transaction after a period of further consideration


If we can’t help a customer, we will try and make sure that they understand what alternative options are available to them.

To register as a vulnerable customer: Please email sales@chillblast.com, or call 01202 068 333.