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Rated ‘Excellent’ by our customers! Based on 4384 reviews
UK’s Most Awarded PC Manufacturer

As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record ten times. We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.

But doesn’t mean competition wasn’t intense. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan. In the most recent round of awards (2018), Chillblast took first place with an astounding 97% customer satisfaction rating.

The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. That’s because Chillblast only employs PC experts – even for customer service positions.

When you call in, you’ll rarely have to wait before speaking to a representative. And we also check our email regularly in order to offer prompt call-backs. The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations.

Rated ‘Excellent’ by our customers! Based on 4384 reviews
5 Year Warranty (Terms & Conditions Apply)

Given the fact that we manufacturer some of the best gaming desktops currently available, it should come as no surprise that we’re willing to stand beside our craftsmanship. Chillblast’s industry-leading warranty offers two phases of protection.

Our standard warranty begins with a two-year collect-and-return package, during which time we offer local-rate telephone support and unlimited repairs. We’ll both collect and return your custom pc at no charge. This applies to all models – whether you purchased a cheap gaming desktop or an ultra-high-spec custom built PC.

But we don’t stop there. Chillblast also offers an additional three years of warranty coverage after your collect-and-return package expires. During those three years, we’ll continue to provide labour-only support.

We believe this is one of the best warranties available from any custom PC builder in the UK. And if you’re looking for additional peace of mind, we also offer a 3 Year Gold Collect-and-Return Warranty as a potential add-on for desktop PCs specifically.

Buy a gaming desktop or custom build PC from Chillblast, and the benefits continue long after that initial five-year period. Even out of warranty, Chillblast is delighted to offer customers exclusive upgrades and repair services with discounted parts and subsidised collection, delivery and labour charges.

The full terms and conditions of our warranty can be found here.

Is buying a pre-built gaming PC a bad idea?

03/03/2020

One of the best aspects of a modern gaming PC is how customizable, how modifiable, and how unique it is to you. Instead of buying a games console which has a selection of incredibly limited hardware options and even less when it comes to choice for cooling or aesthetics, PCs can be whatever you want them to be. You pick the components, you pay for them individually, and you put them all together just how you like.

Or you don't. There are many gamers out there who would prefer to buy a pre-built gaming PC. But why? Doesn't that mean it costs more and there's less choice to be had?

Is buying a pre-built gaming PC a bad idea?

The inside of a watercooled gaming PC

The pros and cons of a DIY build

Do it yourself PC building has its own scene of enthusiasts from overclockers to watercooling aficionados, with everything from liquid nitrogen blocks, to hardline watercooling dominating the most aesthetically pleasing and hardcore performance systems in the world. But most DIY system builders don't delve into those extremes.

For most gamers, simply putting together a gaming PC themselves is half the fun of PC gaming. They select their CPU, their RAM, motherboard, graphics card, storage, PSU, and everything else they might need, before plugging it all in, hitting the on switch and crossing their fingers.

Posting anxiety aside, that process does give gamers the greatest control over their gaming PC. There can literally pick from any component that's for sale in the entire world, and even some that aren't if they're handy with workshop tools. That means getting the exact PC specifications that they want with zero compromise. It's almost always cheaper too, since you're cutting out the middle man when it comes to buying the parts. There are no costs for building the system in the first place either, including installing the software and testing it for compatibility issues.

But that strength is also a DIY PC build's greatest weakness. As much as it can be fun to build your own PC, and it certainly isn't the most complicated process in the world, there are some major pitfalls in there. Component compatibility is a big concern and is one of the reasons that gaming PC builders like Chillblast offer a selection of components, rather than just anything we might be able to get our hands on.

There are certain components that simply work better together than others. Sometimes in terms of performance, sometimes in terms of system stability. But in either case, you may find that you don't get as much for your money as you might think, simply because a RAM type doesn't quite play ball with your CPU, or your power supply doesn't have the right rails to properly power your graphics card and you run into random crashes and black screens.

Then there is the dreaded user error concern. Everyone who's ever built a PC has felt that dread before turning it on for the first time. Most of the time it's fine, but there's always a chance you pushed that RAM stick in too hard, or connected the wrong power cable to your GPU, or even just let a screw fall behind your motherboard and now it's shorting out the whole system.

Not all of these problems are potentially catastrophic, but they can put a major pause on your build or require hours of effort, which for some, just isn't worth it.

That is arguably the largest overarching problem with DIY PC building: it takes time. Especially if you're incorporating custom cooling solutions like water loops, and cable routing in smaller chassis. Not only does it take time in the setup process, but if you run into any issues, then you're spending additional time troubleshooting when you could be gaming.

It's possible that you find building and fixing PCs a relaxing and fun thing to do – we would certainly recommend PC Building Simulator if that's the case – but if you don't, or feel like you'd only want to dabble for an hour or two here and there, building a DIY gaming PC might not be for you.

A pre-built system might be more to your taste.

Image of a watercooled PC with glowing blue fans.

The pros and cons of a prebuilt PC

The elephant in the room with a pre-built gaming PC is cost. No matter where you go, no matter what components you pick, you will always save money building the system yourself, because you avoid the costs involved in staffing for building and testing the PC, which is more than just the time involved. It's the expertise that you're paying for. You can skip that with a DIY build and save a few pounds.

But cost isn't everything, especially when it comes to building a gaming PC. If you're building it yourself, you might select components that are overkill for what you need, or aren't entirely compatible with one another. With an expert system builder like Chillblast, pre-built gaming PCs are built to meet your needs and expectations, rather than an arbitrary spec list from a particular game, or because a certain component was on sale at that time.

Prebuilt gaming PCs look to maximise your investment and the efficiency of the build. While some mainstream PC sellers and tech companies will bundle together terribly unmatched components, Chillblast puts together gaming PCs that are cost effective and perform fantastically for the money. No overkill graphics card in a 1080p gaming PC; no overblown CPU in a small form factor system with low thermal headroom, and no mountains of memory and storage when all you need is enough space for the operating system and a few games.

With a pre-built gaming PC from a respected system builder you can get the gaming PC you need. It might not have every want you could possibly have within your budget, but it focuses on what matters to you the most.

For many people, that's time. Time to play and time to do things other than fix their PC. With a Chillblast pre-built gaming PC you don't need to worry about anything going wrong, because it's built to a high standard by experts and fully tested before shipping to make sure that it remains fast and stable, no matter what you throw at it.

And in the bizarre event that something does go wrong, you have the extended warranty to fall back on – up to five years – that makes sure you get a working gaming PC quickly and without hassle.

Better yet, a pre-built gaming PC can actually mean getting more for your money – even if you have to spend a little more for it. Chillblast offers an overclocking service to all gaming PC buyers, where we can improve your system's performance by up to 20 percent in some cases. If you don't know what you're doing, overclocking can be extremely time consuming, affect the life of your components, and even damage something if you aren't careful.

With Chillblast's quality, attention to detail, and guaranteed service, you can rest assured that your pre-built gaming PC is just as good as a DIY system. And maybe even a little better.

Image of a gaming PC situated alongside a monitor, keyboard and mouse.