CREATE PROFILE
Personal info

  • *
  • *
  • *
This form allows you to create a profile which is necessary to place orders. Do not forget that this information is essential to use our services correctly. All information you provide to us will be kept confidential. We will never sell, exchange or market it in any way.
Rated ‘Excellent’ by our customers! Based on 4862 reviews
UK’s Most Awarded PC Manufacturer

As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record ten times. We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.

But doesn’t mean competition wasn’t intense. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan. In the most recent round of awards (2018), Chillblast took first place with an astounding 97% customer satisfaction rating.

The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. That’s because Chillblast only employs PC experts – even for customer service positions.

When you call in, you’ll rarely have to wait before speaking to a representative. And we also check our email regularly in order to offer prompt call-backs. The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations.

Rated ‘Excellent’ by our customers! Based on 4862 reviews
5 Year Warranty (Terms & Conditions Apply)

Given the fact that we manufacturer some of the best gaming desktops currently available, it should come as no surprise that we’re willing to stand beside our craftsmanship. Chillblast’s industry-leading warranty offers two phases of protection.

Our standard warranty begins with a two-year collect-and-return package, during which time we offer local-rate telephone support and unlimited repairs. We’ll both collect and return your custom pc at no charge. This applies to all models – whether you purchased a cheap gaming desktop or an ultra-high-spec custom built PC.

But we don’t stop there. Chillblast also offers an additional three years of warranty coverage after your collect-and-return package expires. During those three years, we’ll continue to provide labour-only support.

We believe this is one of the best warranties available from any custom PC builder in the UK. And if you’re looking for additional peace of mind, we also offer a 3 Year Gold Collect-and-Return Warranty as a potential add-on for desktop PCs specifically.

Buy a gaming desktop or custom build PC from Chillblast, and the benefits continue long after that initial five-year period. Even out of warranty, Chillblast is delighted to offer customers exclusive upgrades and repair services with discounted parts and subsidised collection, delivery and labour charges.

The full terms and conditions of our warranty can be found here.

COVID-19

Last Updated: 12/01/21 - 11:32

Current Status: Minor Delays

Chillblast is operating and accepting orders as normal.


The customer service team is on-hand to help with any queries, however reply times are longer than usual. 

-

Front of House: Closed

Customer Service & Support: Minor Delays*

Returns / Service Status: Normal

Manufacture / Shipping: Some Delays**

*Our customer service team is seeing an increase in demand for sales advice and technical support. Please bear with us, our response time to calls, emails and social media will be longer than usual.

**We are experiencing some minor delays in our supply pipeline, a limited number of orders may be delayed, or we might offer you an alternative component to make sure you receive your PC in a timely manner. Thank you for your patience during this time.

Customer Service:
Our customer service department works on a "ticket" basis. Enquiries via email and social media are allocated as they arrive, and dealt with in that order. Additional messages will not speed the process along. We ask that you be patient, we will get to your enquiry as quickly as possible.
Custom Watercooling:

Custom Watercooling loops are an especially labour intensive proccess, and as such, our current lead-time estimate for these builds is 8-weeks.