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Rated ‘Excellent’ by our customers! Based on 4527 reviews
UK’s Most Awarded PC Manufacturer

As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record ten times. We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.

But doesn’t mean competition wasn’t intense. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan. In the most recent round of awards (2018), Chillblast took first place with an astounding 97% customer satisfaction rating.

The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. That’s because Chillblast only employs PC experts – even for customer service positions.

When you call in, you’ll rarely have to wait before speaking to a representative. And we also check our email regularly in order to offer prompt call-backs. The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations.

Rated ‘Excellent’ by our customers! Based on 4527 reviews
5 Year Warranty (Terms & Conditions Apply)

Given the fact that we manufacturer some of the best gaming desktops currently available, it should come as no surprise that we’re willing to stand beside our craftsmanship. Chillblast’s industry-leading warranty offers two phases of protection.

Our standard warranty begins with a two-year collect-and-return package, during which time we offer local-rate telephone support and unlimited repairs. We’ll both collect and return your custom pc at no charge. This applies to all models – whether you purchased a cheap gaming desktop or an ultra-high-spec custom built PC.

But we don’t stop there. Chillblast also offers an additional three years of warranty coverage after your collect-and-return package expires. During those three years, we’ll continue to provide labour-only support.

We believe this is one of the best warranties available from any custom PC builder in the UK. And if you’re looking for additional peace of mind, we also offer a 3 Year Gold Collect-and-Return Warranty as a potential add-on for desktop PCs specifically.

Buy a gaming desktop or custom build PC from Chillblast, and the benefits continue long after that initial five-year period. Even out of warranty, Chillblast is delighted to offer customers exclusive upgrades and repair services with discounted parts and subsidised collection, delivery and labour charges.

The full terms and conditions of our warranty can be found here.

COVID-19

Last Updated: 07/08/20 - 09:52

Current Status: Very Minor Disruption

Chillblast is operating and accepting orders as normal. Due to increased demand the current delivery time for PCs and laptops ordered with our standard build service is 2.5 - 3 weeks - thank you for your patience during this time.


The customer service team is on-hand to help with any queries. 

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Front of House: Closed to outside visitors

Customer Service & Support: Minor Delays

Returns / Service Status: No Disruption

Manufacture / Shipping: No Delay*

*We are, as you might imagine, experiencing some minor delays in our supply pipeline, and as such, a limited number of orders may be delayed, or we might offer you an alternative component to make sure you receive your PC in a timely manner. Thank you for your patience during this time.

Our skilled customer serivce team has been impacted by an increase in demand for sales advice and technical support, as more and more people need help getting connected. Please bear with us, our response time to calls and emails will be longer than usual.

During this time of uncertainty, the people at Chillblast and the customers we serve are our main priority. We are doing everything we can to ensure that we continue to be able to serve our customers. We continue to monitor the issued guidance and adjust our measures accordingly.

People

We have implemented a number of new procedures at Chillblast to ensure that the people at Chillblast are in the safest environment possible. This has understandably resulted in reduced efficiency. In addition, we are experiencing a higher than usual number of orders. Please be patient as our delivery estimates increase slightly.

We continue to provide the excellent level of support that customers have come to expect, and may need more than ever during this time.

All team members who are able to work from home, are now working from home, please bear with us as we adjust to this new way of working.

Front of House: Closed to outside visitors

Unfortunately, we have had to close our front-of-house-premises. This means that you will not be able to visit Chillblast for any reason. Orders placed for "collection" will be re-arranged to delivery service at no extra cost. Upgrades, repairs and returns will be collected by our courier partners. Please contact if you have any concerns.

Customer Service & Support: Minor Delays

Our Customer Service Team is on hand to help, as usual, with any questions you may have before, during or after your purchase. 
During this time, we're experiencing a larger number of enquiries than normal. Please bear with us as we respond to everyone. 

Returns / Service Status: No Disruption*

*Other than occasional supply chain issues as mentioned above, our returns service is operating as normal.

Manufacture: No Disruption*

*Due to the supply chain disruption mentioned above, a minority of computer parts and laptops are taking longer to arrive than usual. Please be patient, a limited number of orders may extend past our estimates however we will contact you if your order is likely to be delayed.