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Rated ‘Excellent’ by our customers! Based on 4386 reviews
UK’s Most Awarded PC Manufacturer

As one of the top manufacturers of UK gaming computers, Chillblast is no stranger to winning awards. In fact, we’ve taken first place in the PC Pro Excellence Awards (previously known as the ‘Reliability and Service Awards’) a record ten times. We’ve also been named ‘Desktop Retailer of the Year’ by PC Advisor for four consecutive years.

But doesn’t mean competition wasn’t intense. Chillblast was up against some of the biggest names in the industry, including Apple, Dell, PC Specialist and Scan. In the most recent round of awards (2018), Chillblast took first place with an astounding 97% customer satisfaction rating.

The secret to our consistently high rankings and stellar customer-satisfaction ratings is simple. You see, from the time that you enquire about a Chillblast gaming computer to the moment it’s delivered, you’ll be dealing with representatives who really understand your needs. That’s because Chillblast only employs PC experts – even for customer service positions.

When you call in, you’ll rarely have to wait before speaking to a representative. And we also check our email regularly in order to offer prompt call-backs. The result is a seamless service model in which you’re kept in the loop and confident that the representative you’re dealing with understands your technical needs and expectations.

Rated ‘Excellent’ by our customers! Based on 4386 reviews
5 Year Warranty (Terms & Conditions Apply)

Given the fact that we manufacturer some of the best gaming desktops currently available, it should come as no surprise that we’re willing to stand beside our craftsmanship. Chillblast’s industry-leading warranty offers two phases of protection.

Our standard warranty begins with a two-year collect-and-return package, during which time we offer local-rate telephone support and unlimited repairs. We’ll both collect and return your custom pc at no charge. This applies to all models – whether you purchased a cheap gaming desktop or an ultra-high-spec custom built PC.

But we don’t stop there. Chillblast also offers an additional three years of warranty coverage after your collect-and-return package expires. During those three years, we’ll continue to provide labour-only support.

We believe this is one of the best warranties available from any custom PC builder in the UK. And if you’re looking for additional peace of mind, we also offer a 3 Year Gold Collect-and-Return Warranty as a potential add-on for desktop PCs specifically.

Buy a gaming desktop or custom build PC from Chillblast, and the benefits continue long after that initial five-year period. Even out of warranty, Chillblast is delighted to offer customers exclusive upgrades and repair services with discounted parts and subsidised collection, delivery and labour charges.

The full terms and conditions of our warranty can be found here.

3 Reasons why Gaming Laptops Are Expensive


They say, if you’re a hardcore PC gamer, the three biggest purchases you’ll ever make are your house, your car and your PC.

For those not part of the community that’s somewhat bewildering, as to why would anyone want to spend that much money on a computer?

To gamers, however, it’s a no brainer. You want to experience gaming at its finest. Minimal load times, no lag and the graphics turned up to 11 - just the way the developers intended.

Much in the same way a car enthusiast sees the price tag of an Aston Martin as entirely reasonable for what you get - so does a PC gamer when they buy themselves a Fusion Dreadnaught X299. It’s an investment in engineering perfection.

However, unlike an Aston, the Fusion Dreadnaught isn’t designed to leave the house.

For most gamers, this isn’t a problem but for those who want portability with their pwning then a gaming laptop is the obvious solution.

Why Gaming Laptops?

Your average laptop can handle a moderate amount of gaming. Most modern laptops benefit from a respectable amount of RAM, a decent processor and usually a good quality screen.

If you’ve got slightly deeper pockets the screen will be full HD too.

Like a desktop, they are capable of running all day and can - when needed - run some fairly meaty software. 

So, if you’re partial to the odd bit of Civilization of an afternoon (read weekend) then, your bog-standard off the shelf laptop may do fine. It’ll get hot and noisy but it’ll cope.

If - on the other hand - you want something that can run any game you want while still being mobile then you’re going to have to invest in something with a little more muscle.

There are reasons for this - the main one being: laptops aren’t designed for gaming. Sure they can cope with but they just aren’t designed for periods of heavy hardware utilisation.

Eventually running the laptop that hot for extended periods will start to impact on performance and cause overheating problems. Eventually, it’ll kill the laptop altogether.

Gaming laptops have the chops to cope with that increase in utilisation and still perform to a high standard. That means you can play the games you want without fear of cooking your laptop (or your lap) in the process.

This does come at a cost. Performance and portability have never made good bedfellows when it comes to laptops so we shouldn’t expect the gaming version to be any different.

Gaming laptops are, after all, a premium product featuring some of the best computer components on the market.

So while expensive, your average gaming laptop is anything but...

1. Customisation

One of the big issues with laptops is they are designed to be as compact and as functional as possible. That means integration everywhere. It’s how devices like the MacBook Air can be so thin yet still be good for anything at all.

Gaming laptops are anything but functional. They still need to be portable, of course, but performance is the name of the game.

One of the biggest differences is the graphics card is dedicated, rather than integrated within the CPU.

Whereas desktops are built from an array of compatible components and the assembly is largely the same, laptops design, layout and specification can vary wildly from that of another product on the market.

Despite the common components with desktops, laptop components are smaller and often feature custom PCBs to fit properly. This takes time and money.

Additionally, because of this lack of standardisation, much of a laptop is hand made rather than by machines, which increases the cost.

There’s also the matter of a better quality screen, more powerful batteries.

However, a bigger and better screen, a more powerful graphics card and bigger batteries create a lot of heat which needs to be addressed or you’ll face the same issues as your bog-standard laptop from a high street retailer.

2. Cooling

Putting adequate cooling into a gaming laptop is arguably one of the most important stages of the engineering process.

It is also one of the reasons gaming laptops cost as much as they do.

Engineers design everything from the chassis to the layout of the components around the cooling system. This is to keep the laptop’s components at or close to optimal temperatures as possible.

Because gaming laptops have more powerful components which throw out more heat than a regular laptop, this is a real challenge.

The transistors on the laptop’s CPU generate a lot of heat which needs to be dissipated or other vented out of the computer. 

If the heat builds up the CPU can experience a critical failure, killing your computer.

CPU coolers make use of thermal conductivity to dissipate the heat away from the chip as quickly as possible. 

This is traditionally done by a series of metal structures with liquid in them working in conjunction with a fan that blows the heat they gather away.

With inadequate cooling, if your computer doesn’t die a fiery death, it will experience thermal throttling (reduced performance due to overheating) or even permanent damage to the computer itself.

To offset this, manufacturers have to allow for sufficient cooling solutions that can cope with the excessive heat emitted by high-power components of the laptop.

Whereas desktops benefit from spacious cases to give components lots of room and airflow, laptops need powerful cooling solutions, such as vapour chamber cooling.

3. Warranty and Support

As is often the case with products of this nature, part of the cost is because of who made it. Providing this translates to good service, warranty and support - like the ones we offer - then it’s money well spent.

If you’re just paying for a name or a logo on a lid then you may want to reconsider. Especially as you’ll paying well over the odds for a gaming laptop compared to the desktop equivalent. 

It is important to understand that if you’re investing significant money in a gaming laptop, you need to know that you’re covered if there’s ever a problem.

That means a decent product warranty, tech support and some means of getting the laptop fixed if - for whatever reason - a glitch makes it passed quality control.

Remember, this is an investment, not just something to browse the internet with. So make sure, before you hand over your hard-earned cash, that you are well covered should anything go wrong. Check your consumer rights too while you’re at it.

The truth is gaming laptops are very expensive because far more time, effort and technology go into them to come close to performing as well as a desktop that will cost a fraction of the price.

It’s hard truth but a truth nonetheless. That doesn’t mean you shouldn’t get one. If portability and stowability are genuine considerations then they make sense for your needs.

Keep in mind, however, that it is not something you want to skimp on. Cutting corners on cooling, graphics of the quality of the screen completely defeats the purpose of getting a high-performance laptop.

You’re investing in the way you want to play games. So have fun with it.

Chillblast is an industry leader in high performance and gaming desktop and laptop computers. For more information about our range of gaming laptops click here

Alternatively, if you’d like to speak to a member of the team to discuss your exact requirements, then get in touch today.