:: Delivery


What happens after you place an order with us?


Once you place an order with us you'll receive an email confirmation listing all the items ordered and all of your personal details. You should keep this email for future reference as it also acts as your invoice. We then start to process your order; the order is printed, handed to our build team, built, checked for quality, handed to our installation team who then proceed with setup of any software you've ordered, then run through our burn-in and stability tests, checked once more for quality and finally it's handed to our dispatch department who will pack the order and book it in for delivery. Depending on how busy we are this entire process takes around 7 - 10 working days, although if you order with the 'express build' option the order should be ready in 4 working days. At the end of the process we'll email you to let you know the order is complete and is being shipped by our courier.


Can I collect my order instead of having it delivered?


Yes you can! Just choose the 'Collect from our premises' option at the checkout page, and we'll email you as soon as the order is ready to be collected. When collecting please bring the items below so that we can be sure we're handing the order over to the right person;

- photo ID (passport or driving license)
- proof of billing address (If your photocard driving license has the correct address on it then this is sufficient, otherwise a utilities bill from the last 3 months is suitable)
- the actual credit or debit card you used to pay for the order

Please note our working hours are 09:00 - 17:30, Monday to Friday excluding bank holidays, and our address is Unit 2 Poole Trade Park, Innovation Close, Poole, BH12 4FG


What delivery options are available?


Standard weekday deliveries to UK mainland addresses are free of charge but we also offer timed and weekend delivery services as below (all prices include VAT);


Standard weekday delivery - free of charge
Pre-12:00 weekday delivery - £14.99
Pre-10:00 weekday delivery - £24.99
Saturday delivery - £14.99
Sunday delivery - £14.99


For addresses in the Scottish Highlands & islands the price is £12.00 for a standard weekday delivery, and for addresses in Northern Ireland the price is £17.00. Unfortunately we can't offer timed or Saturday delivery services outside of the UK mainland.


For our neighbours in the Republic of Ireland the price for delivery starts at £45.00, but please note we're unable to offer a full collect and return warranty service outside of the UK.


The majority of orders are sent by DPD courier (www.dpd.co.uk) who provide a fully trackable service. For orders being sent to UK mainland addresses you'll also benefit from DPD's Predict service - assuming you provide us with a valid email address and mobile phone number you'll receive email and SMS notifications from DPD in the morning before delivery with a predicted one hour delivery slot. If this slot turns out to be inconvenient you can re-arrange the delivery for another day, just by replying to the email or text message. Take a look at a short video about this service for more information.


International delivery


We now offer deliveries throughout Europe via our partners at Swipezoom. Delivery rates are calculated at checkout and are based on the country of delivery and size of box used to ship the computer. All our European deliveries are dispatched with DHL, are fully insured, and are trackable through DHL's website. To get a delivery quote just add the items you're interested in ordering to your cart, proceed to the checkout and add your delivery address. Swipezoom also offers the ability to pay in your local currency, whatever it may be.