Terms & Conditions

Overview
Chillblast is a British retailer of high end computers for the discerning enthusiast. We specialise in providing the very best products, both mainstream and niche, at prices that offer great value. Customer service is the mainstay of our company, and we always endeavour to meet your deadlines and provide excellent after-sales service.

Security
There is a great deal of misinformation concerning the security of buying products via a website. Studies have shown that there is no increased risk in purchasing online than in any other form of mail order. When you place an order with us all the details are sent to a remote secure server via an encrypted connection (128bit SSL) where they are also stored in an encrypted manner. When we collect and process your order the details are again transferred via an encrypted connection. You as a consumer are protected against all forms of fraud by the Consumer Credit Act of 1974.

Privacy
Any personal information provided or to be gathered by Chillblast.com is controlled primarily by Decision Logic LTD, Unit D7, 9 Nimrod Way, Arena Enterprise Center, Wimborne, Dorset BH21 7WH. We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998). We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will give you the chance to refuse any marketing email from us. We will not sell, trade or rent your personal information to others.

The type of information we will collect about you includes:

your name
address
phone number
email address

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information which we hold will be held securely in accordance with our internal security policy.

If we intend to transfer your information outside the EEA (European Economic Area) we will always obtain your consent first. We do not use third party ad servers, and only place two cookies on your computer to enable you to navigate and use our site more easily. These cookies are set to expire after a 12 month period of not visiting our site. By using our Web site, you consent to the collection and use of this information by Chillblast.com. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Your Statutory Rights
By law, you have the right to withdraw from your purchase of an item within seven working days of the item's delivery to you. We regret that we cannot accept cancellations of contracts for the purchase of products where the item has been unsealed. All unused returned items are subject to a full refund less the shipping charge and a 5% credit card surcharge. To exercise your right of cancellation, you must give us written notice by hand, post, fax or email, giving details of the goods ordered and (where appropriate) their delivery, please head this notice "contract cancellation". Notification by phone is not sufficient. Please note this policy does have some limitations and does not apply to business customers.

Please note that you will be responsible for the cost and safety of returning the goods to us unless we delivered the item to you in error. The goods must be returned to the address shown on the invoice, and they must be in saleable as-new condition. You must take care to ensure the goods are not damaged in the meantime or in transit. For your protection, we recommend that you use an insured recorded-delivery service.

As soon as we receive notice of your cancellation of the order and its safe return, we will refund the relevant part of the purchase price for that item together with the item's normal postage charge within 30 days - we cannot refund any priority, express build fee or postage charge. For more information on your right to withdraw from your purchase within the seven working day cooling-off period, visit the Department of Trade and Industry's Web site at: http://www.legislation.gov.uk/uksi/2000/2334/contents/made

Terms and Conditions of Sale
The following terms and conditions apply to all transactions on www.chillblast.com. The placing of an order indicates your acceptance of these terms and conditions. Please read them carefully and print a copy for future reference. These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.

IT IS ONLY WHEN WE HAVE DISPATCHED THE GOODS TO YOU THAT WE HAVE A BINDING CONTRACT.

We have the right to refuse at our discretion to supply any goods ordered by you.

Description of Goods/ Warranty and Liability
Although we warrant that the Goods will at the time of delivery correspond to the description given by us all products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising are for the sole purpose of giving an approximate description of the goods. Full details are available from the original manufacturers brochures & websites. Except where the Customer is dealing as a consumer (as defined in the Unfair Contract Terms Act 1977, section 12) all other warranties, conditions or terms relating to fitness for purpose, merchantability or conditions of the goods whether implied by Statute, Common Law or otherwise are excluded and the Customer warrants that the Customer is satisfied as to the Suitability of the Goods for the Customer's purpose. Goods are not sold on a trial basis.

If you buy goods which have no published technical specifications, it is your responsibility to establish the suitability of the goods for your intended purpose.

Typographical Errors
In the event that a product is listed at an incorrect price due to a typographical error or error in pricing information from our suppliers, we shall have the right to refuse or cancel any orders based on the incorrect price whether or not the order has been confirmed.

Payment Method
On the order you must provide us with your exact address and telephone number that your credit card issuer has on file for you. Your order can only be shipped to an address registered with your card issuer. This is for your security as a cardholder as much as for ours. If the information held by your issuer is incorrect or out-of-date it is your responsibility to update this information. We accept no liability for delays or order cancellation due to this .

Availability of Goods
All products are subject to availability and may be withdrawn at any time. However it is our policy to contact you if a product is out of stock and if you do not wish to proceed with the order or for any reason we cannot supply the product we will arrange for the order to be cancelled.

We offer an extended range of products which are obtained directly from our distributors and manufacturers. These products are subject to stock availability and delivery dates made by these parties' own delivery services. It is our policy to contact you to explain the stock and delivery situation with these products. Again if you do not wish to proceed with the order, we will arrange for it to be cancelled.

Delivery
Whilst every reasonable effort shall be made to keep any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the Customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date.

Unless otherwise agreed we may deliver by instalments and any delay, default or non-delivery in respect of any instalment shall not entitle the Customer to cancel the remainder of the Contract.

Failure by the Customer to pay for any instalment or delivery when due shall entitle us to withhold further deliveries and the Customer shall be liable for any costs incurred by the Supplier relating to such Goods which the Supplier is then entitled to withhold.

Delivery of the Goods shall be made to the Customer's address and the Customer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery.

Where an incorrect address has been given to Chillblast.com with an order we reserve the right to charge for any extra carriage costs incurred.

Note: If you ordered several items to be delivered, we may send them to you in separate packages to give you the fastest service.

When you sign for the goods (i.e. sign the couriers delivery sheet), you are accepting the goods in the condition that you receive them. Once the goods have been signed for in the condition that you receive them, the liability for any physical damage to the goods is released from the couriers responsibility and becomes yours.

IT IS STANDARD PRACTICE TO CHECK THE CONTENTS FOR PHYSICAL DAMAGE BEFORE YOU SIGN FOR THEM AND BY ACCEPTING OUR TERMS AND CONDITIONS YOU AGREE TO ONE OF THE FOLLOWING:

1) If the goods are damaged before you sign for them, you will sign for them as "damaged goods" or according to the condition that they have been received in order to maintain your delivery insurance.

2) If you cannot check the goods before signing for them, you (or the person who signs for them) must sign for them as "unchecked" in order to maintain your delivery insurance.

Time Limitations for Notification of claims.

Damaged in Transit
Should there be any damage to the delivered goods, details must be noted on the delivery documentation and it will be your responsibility to inform us immediately, but not later than within 2 working days. It is imperative that you take pictures as evidence of damage and do not dispose of any of the packaging, as this will be required to affect your claim against the carrier. We will make a claim against the carrier and arrange for the damaged goods to be collected and replacements to be sent to you.

Shortages
It is your responsibility to sign for the correct number of packages as shown on the delivery or carriers consignment note. If you suspect that there are items missing from the delivery, first check that the order has not been part shipped. Any shortages must be noted on the delivery notes and it is your responsibility to notify us within 2 days of delivery.

Incorrect Goods
It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, you must not open the manufacturers packaging or use the item.

Non-Deliveries
We will not accept liability for goods lost in transit unless we are notified within 2 days from the expected delivery date. We shall accept no liability for shortages, non-deliveries, incorrect goods and goods damaged on delivery outside the reported timescales. Except when extenuating circumstances have prevented notification within the reported timescale.

Product Guarantees
All products supplied are covered by the terms and conditions of the Original Manufacturers Guarantee for a period of 12 months or longer if relevant.

Cancellation of Orders
Orders cancelled after despatch of the goods will be subject to a minimum handling fee of 15% of the invoice price to cover re-stocking and administration costs.

Items no longer required
If you are not totally satisfied with your purchase, you can return it within 7 days from date of invoice for a refund (excluding delivery charges) provided it is in pristine condition in its original box and packaging. You will be wholly responsible for the cost of delivery and safe return of the goods. Goods received back incomplete or in a damaged or used condition will be returned to you and the cost of re-delivery charged to your account. If the product has been unsealed we reserve the right to charge a restocking fee of up to 15% of the value of the product.

We cannot accept the return of opened software packages or consumable items (e.g. ink cartridges, paper), you will need to contact the manufacturer directly in these instances.

You must contact us by phone to obtain a Returns Authorisation (RMA) number and to arrange return delivery of the item(s). The RMA number must be quoted on the returned items. Any items returned without an RMA number will be rejected. Please be aware that we will not refund the carriage paid on the original order, or the cost of returning the items to us. Goods must be returned in the manufacturers original packaging together with any additional enclosures, such as Manuals, free software etc. You must ensure that adequate packaging is used to return the goods. We reserve the right to reject any item(s) returned that do not meet the criteria laid out above.

You do not have the right to cancel the contract if the order is for a custom built PC (i.e. built to customers specification), these are built specifically for the customer and as described in section 13 of the Distance Selling Regulations 2000 cannot be returned under the 7 working day "cooling off period". Please see 13 of the Distance Selling Regulations 2000 for further information.

Faulty Goods
If you think that the product you have purchased is faulty or incompatible with your computer system we may refer you to the manufacturer, due to their extensive knowledge of their product. If the manufacturer agrees that the product is faulty, in most cases they will be able to authorize a replacement/repair of the product direct to you.

A restocking fee of up to 25% is charged on returns, which prove to be non-defective.

Opened software shall not be accepted for credit. If any discs are found to be faulty you may be asked to contact the manufacturer directly.

Dead on Arrival (DOA)
If the product fails within the manufacturer's DOA period, a replacement product will be offered to you.

Water Cooling
Water Cooling is a very effective and high performance way to cool your PC, but there is an inherent risk involved with all water cooling products. Should you wish to use water cooling in your PC, Chillblast will not be held responsible for any damage done in the event of mis-installation or product failure. We recommend that all water cooling products be tested for no less than 24 hours outside your PC case to check for leaks before it is installed into the final system.

Systems
All Chillblast desktops are built to the highest standards using the finest components available, but we cannot guarantee compatibility with all software you wish to use, or all features of a given operating system due to the near infinite variety of customisable options available. Please note that in the case of our off-the-shelf systems we reserve the right to upgrade components to superior parts. We will never change stock components for an inferior product. As with most desktop PC systems, the use of sleep mode is not recommended as there is a chance your PC will not resume correctly. This and other hibernation features are used entirely at your own risk. We are unable to provide extensive support for certain types of multimedia add in card such as TV cards and capture equipment. Use of remote controls and other features making use of hibernate and sleep are used entirely at your own risk.

You do not have the right to cancel the contract if the order is for a custom built PC (i.e. built to customers specification), these are built specifically for the customer and as described in section 13 of the Distance Selling Regulations 2000 cannot be returned under the 7 working day "cooling off period". Please see 13 of the Distance Selling Regulations 2000 for further information.

Delivery of Systems and Maintaining your PC
While we do everything possible to make sure that your new computer system arrives in exactly the same perfect state as it leaves us in, occasionally items arrive damaged or items of an order go missing. For this reason we ask you to check the entire contents of your order as soon as possible after signing for it

Damaged items must be reported to us within 48 hours of receipt, otherwise we may not be able to assist you. In the event that your delivery is made at the weekend and you cannot contact us by phone, please send an email to sales@chillblast.com with your original order ID, or name and address, giving details and we will contact you on the following Monday.

You must keep the original box and packaging (including all foam or polystyrene inserts) for your computer tower, please!

Just like any other piece of electronics equipment, a computer system tends to attract dust. You MUST make an effort to periodically check for a build up of dust, as this can cause the system to overheat, and may cause premature failure of hardware components.

If your computer is returned to us and we find a large build up of dust or other dirt inside the tower, then we reserve the right to charge for the repair costs. For this reason we suggest keeping the area your computer tower is in clean and tidy, and if you are concerned about dust build up then we suggest taking your computer to a local computer store twice a year for a hardware inspection / clean.

Tobacco smoke leaves greasy deposits on hardware components and can cause premature component failure. Excessive build ups of grime due to smoke damage is not covered by your warranty and we reserve the right to charge for replacement components damaged in this manner.